At LANGNET TUTOR LTD, we strive to provide the highest quality language tutoring services to our students. We understand that circumstances may arise that require you to cancel your lessons or request a refund. Our refund policy is designed to be fair and transparent, ensuring that both our students and tutors are treated with respect.

1. General Refund Terms

• Refund requests must be made in writing via email to info@langnettutor.com.
• Refunds are processed within 14 business days from the date of the approved request.
• Refunds are issued using the original payment method. If the original method is not available, alternative arrangements will be made.

2. Refund Eligibility

• Unused Lessons: Full refunds are available for any unused lessons, provided the request is made within 30 days of purchase.
• Canceled Subscriptions: For monthly or annual subscriptions, refunds are prorated based on the number of unused lessons remaining at the time of cancellation.
• Special Offers and Packages: Refunds for lessons purchased as part of a special offer or package will be calculated based on the discounted rate and the number of used lessons.

3. Non-Refundable Situations

• Lessons that have already been completed are non-refundable.
• Requests made after the 30-day purchase window are not eligible for a refund.
• Missed lessons without prior notice (less than 24 hours) will not be refunded or rescheduled.

4. Cancellation Policy

• Individual Lessons: Students must provide at least 24 hours’ notice to cancel or reschedule a lesson. Lessons canceled with less than 24 hours’ notice will be considered completed and non-refundable.
• Subscriptions: Subscriptions can be canceled at any time, but refunds will only be issued for unused lessons as per the refund eligibility criteria.

5. Refund Process

• Step 1: Submit a written request to info@langnettutor.com with your name, contact information, and reason for the refund.
• Step 2: Our customer service team will review your request and may contact you for additional information.
• Step 3: Once approved, we will process your refund within 14 business days and notify you via email.

6. Exceptional Circumstances

We understand that unexpected events can occur. In cases of medical emergencies, family emergencies, or other extraordinary circumstances, we will consider refund requests on a case-by-case basis. Please contact us as soon as possible to discuss your situation.

7. Quality Assurance

If you are dissatisfied with the quality of a lesson, please contact us immediately at info@langnettutor.com. We will investigate your concerns and, if necessary, provide a replacement lesson or issue a partial refund based on the specific circumstances.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact our support team:

• Email: info@langnettutor.com
• Phone: [Insert Phone Number]
• Address: 71-75 Shelton Street, London, England, WC2H 9JQ

9. Policy Updates

LANGNET TUTOR LTD reserves the right to update this refund policy at any time. Any changes will be communicated via our website and will apply to all transactions made after the policy update.

Thank you for choosing LANGNET TUTOR LTD for your language learning journey. We are committed to providing exceptional service and ensuring your satisfaction. If you have any questions or need further assistance, please do not hesitate to contact us.